Refund policy

At [Your Store Name], customer satisfaction is our top priority. We want you to have a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

  • You can request a return within 7 days of receiving your order.

  • Products must be unused, unopened, and in their original packaging.

  • Items must include all original accessories, tags, and labels.

  • Proof of purchase or order confirmation is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Personal care and hygiene products.

  • Opened cosmetics and beauty products.

  • Items damaged due to misuse.

  • Products marked as non-returnable.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Share your order number and clear photos or videos of the product. We will review your request and arrange a suitable solution.

4. Refund Process

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

5. Return Shipping Costs

  • If the return is due to our mistake, such as a damaged or incorrect item, we will cover the return shipping cost.

  • For other eligible returns, the customer may be responsi