Privacy policy

At Sudai, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from our Shopify store in Saudi Arabia (KSA).

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

  • Full Name

  • Phone Number

  • Email Address

  • Billing and Shipping Address

  • Payment and Transaction Information

  • Order Details and Purchase History

  • Device Information, IP Address, and Website Usage Data

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Confirm orders and provide shipping updates.

  • Respond to customer inquiries and support requests.

  • Process payments and refunds.

  • Improve our website, products, and shopping experience.

  • Send promotional offers and updates, where permitted.

  • Prevent fraud and protect our store.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers, including:

  • Shopify, for operating our online store.

  • Payment providers, for processing transactions.

  • Delivery and shipping companies, for delivering orders.

  • Marketing and analytics services, where applicable.

These providers may only use your information as necessary to perform their services.

4. Payment Security

All payments are processed through secure payment gateways. Sudai does not directly store your complete credit or debit card details on its servers.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and provide relevant advertisements.

You can manage or disable cookies through your browser settings.

6. Data Protection and Security

We take reasonable security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online system can guarantee complete security.

7. Your Privacy Rights

In accordance with applicable Saudi Arabian laws, including the Personal Data Protection Law (PDPL), you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where legally permitted.

  • Withdraw consent where processing is based on consent.

  • Submit a privacy-related complaint or inquiry.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or to comply with applicable legal and regulatory requirements in Saudi Arabia.

9. Third-Party Links

Our website may contain links to third-party websites. Sudai is not responsible for the privacy practic